Please pay close attention to your selections and review  thoroughly before checkout. Refunds offered on damaged/unused/unusable items only. Refunds are not available for used/burned products. Returns/Exchanges are offered when or if your item(s) is incorrect after checkout or on delivery. Returns/Exchanges are not available for burned/used products. Please email customer.care@lingerscandles.com to request return, refunds and exchanges.  

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Please purchase Route insurance with your order to be compensated for any items broken during delivery or upon arrival OR if a package is missing or stolen. If you do not purchase insurance, you will have to file a damage/missing claim with the shipping carrier.